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Privacy Policy for Tour Hub Pro

Last Updated: March, 17 2026

This Privacy Policy describes how Tour Hub Pro (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our all-in-one booking software, whether you are an end-user (“customer”) booking an activity or a business (“operator”) managing your services.

By using our platform, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect information directly from you when you use our services.

1.1. Information from Customers

When a customer books a lesson or activity through our platform, we collect the following personal information:

Additionally, our operators may ask custom questions that we store in our database to facilitate the booking.

1.2. Information from Operators

When a business uses our platform to manage their operations, we collect the following business and personal information:

Operators may also provide other information, such as employee records and employee contact information, which we store on their behalf. We also collect information about an operator’s business to analyze and provide data-driven insights.

1.3. Automatically Collected Data

We do not collect any personal data automatically, such as IP addresses, browser type, or usage data, unless it is specifically provided by the user or operator.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1. Primary Purpose

To Facilitate Bookings and Payments: We use your information to process reservations, confirm bookings, and manage the payment flow between customers, Tour Hub Pro, and operators.

2.2. Secondary Purposes

Marketing and Newsletters: We may use your email address to send you marketing communications, newsletters, and promotional materials that may be of interest to you.

Internal Analytics and Service Improvement: We use the data to perform internal analytics, monitor the use of our service, and to improve the functionality and user experience of our platform. We use artificial intelligence to analyze operator business data to help them make better business decisions.

3. How We Share Your Information

We share your information with third-party service providers to help us operate our business and provide our services. We only share information as necessary for these purposes.

Third-Party Advertising: We allow third-party advertising companies to collect certain information when you visit our site. These companies may utilize cookies, pixels, or other technologies to collect and use non-personally identifiable information (e.g., hashed data, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you (i.e. interest-based advertising). They may also use persistent identifiers to anonymously track your Internet usage over time and across other websites in their networks beyond our site. For example, if you visit one of our tour pages, we may later serve you a targeted ad for that particular tour as you browse the internet. This website does not respond to “Do Not Track” signals sent from your browser or device.

For Service Provision: We also share information with other third-party providers for core services:

Stripe: We share payment and booking information with Stripe, our payment processor, to securely handle all customer payments and to facilitate payouts to operators.

Google: We may share booking details with Google to allow for the integration of bookings into calendars.

Plaid: We use Plaid to initiate banking information for payouts and payroll, and to view credit card statements for expense tracking.

Twilio: We use Twilio to send transactional and promotional communications via SMS text messaging and WhatsApp. When you provide your phone number and opt in to receive messages, we share your phone number and relevant booking or account information with Twilio to facilitate the delivery of these messages. For more details on how we handle messaging consent, please see Section 7 (Text Messaging and WhatsApp Communications) below.

4. Data Storage and Security

All information collected is stored and processed on the Bubble.io platform. Bubble.io’s services are hosted on Amazon Web Services (AWS). We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

Here’s a more detailed look at the security features in place:

Data Encryption: Bubble encrypts data at rest (when stored) with AES-256 and in transit (when transmitted) with TLS.

User Authentication: Bubble offers robust authentication mechanisms, including password hashing and salting, email confirmation, two-factor authentication (2FA), and Single Sign-On (SSO).

Privacy Controls: Bubble allows us to set specific privacy rules that define who can view, search for, or modify data, giving us granular control to protect sensitive information.

Secure File Hosting: Bubble provides secure storage for uploaded files like images, documents, and other media.

API Security: Bubble’s APIs have authentication mechanisms to ensure that any external requests to your applications are authorized and authenticated.

Compliance and Audits: Bubble is SOC 2 Type II compliant, and it implements measures to meet the standards of applicable data privacy laws like GDPR.

Shared Security Responsibility: Bubble is responsible for providing the security tools and features, while AWS handles the infrastructure. You, as the user, are also responsible for maintaining secure account access and using Bubble’s tools correctly.

Additional Features: We benefit from DDoS protection and secure server-side redirects that enhance the overall security of the platform.

5. Your Rights and Choices

You have the right to access, update, or request the deletion of your personal information. If you are an operator or a customer, you can contact us to delete your account or any records associated with it.

We do not automatically delete any of your data unless you specifically request it.

6. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

7. Text Messaging and WhatsApp Communications (Twilio)

We use Twilio, a third-party communications platform, to send SMS text messages and WhatsApp messages to customers and operators. This section describes how we obtain your consent, how you can opt out, and your rights regarding these communications.

7.1. Types of Messages

We may send you the following types of messages:

Transactional Messages: Booking confirmations, reservation reminders, payment receipts, schedule changes, cancellation notices, check-in instructions, and other messages directly related to a booking or your account.

Promotional Messages: Special offers, discounts, seasonal promotions, newsletters, new service announcements, and other marketing communications.

We will only send you messages after you have provided your express consent. Your consent is obtained through one or more of the following methods:

For promotional messages, we require express written consent before sending. Consent to receive messages is not a condition of purchasing any goods or services from us.

Your first message from us will include the following information:

7.3. Opt-Out and Unsubscribe

You may opt out of receiving messages at any time using any of the following methods:

SMS Text Messages: Reply with any of the following standard opt-out keywords to the number from which you received the message: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, or OPTOUT. Upon receiving your opt-out request, we will send you a single confirmation message to confirm that you have been unsubscribed. No further messages will be sent unless you opt back in.

WhatsApp Messages: You may opt out of WhatsApp messages by (a) using the native “Block” feature within the WhatsApp application, (b) replying STOP or any standard opt-out keyword to our WhatsApp number, or (c) contacting us directly at Info@tourhubpro.com to request removal from WhatsApp communications.

Contact Us Directly: You may also opt out by emailing us at Info@tourhubpro.com or by adjusting your communication preferences in your Tour Hub Pro account settings.

Please note that even if you opt out of promotional messages, we may still send you transactional messages related to an active booking or your account (e.g., booking confirmations, schedule changes, or payment receipts) where we have a legitimate business need to communicate with you.

7.4. Opt Back In

If you have previously opted out and wish to receive messages again, you may opt back in by:

7.5. Message Frequency and Rates

Message frequency varies based on your booking activity and communication preferences. Transactional messages are sent as triggered by booking events. Promotional messages will not exceed four (4) messages per month unless you have opted in to a higher frequency.

Standard message and data rates may apply depending on your mobile carrier and plan. Tour Hub Pro is not responsible for any charges imposed by your carrier.

We retain records of your consent (including the date, time, and method of opt-in) as required by applicable laws, regulations, and the Twilio Messaging Policy. These records are maintained for as long as required by local regulation or best practice after you opt out of receiving messages.

7.7. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to the effective transmission capabilities of your mobile carrier.

7.8. Help and Support

For assistance with our messaging program, you may reply HELP to any message you receive from us, or contact us at Info@tourhubpro.com.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, your personal data, or our messaging practices, please contact us at:

Info@tourhubpro.com